JiliJoy Privacy Policy — Your Data, Protected Always

Full Privacy Policy

This JiliJoy Privacy Policy is written to be transparent, easy to understand, and compliant with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We want every kabayan player to feel confident that their personal information is in good hands.

What Information Does JiliJoy Collect?

When you use JiliJoy's platform, we may collect the following types of personal information:

• Account Registration Data: Your full name, email address, mobile number, date of birth, and username that you provide when you sign up for a JiliJoy account.
• Identity Verification (KYC) Data: Government-issued ID documents (such as a Philippine national ID, passport, or driver's license), selfies, and proof of address, which are required by law to verify your identity and prevent fraud.
• Financial Data: Payment method details such as GCash account numbers, Maya wallet IDs, BDO/BPI/UnionBank account references, and Visa/Mastercard card details (we store only the last four digits; full card numbers are processed by certified payment gateways and not stored by JiliJoy).
• Transaction History: Records of deposits, withdrawals, bonuses claimed, and gaming activity on JiliJoy's platform.
• Device and Technical Data: IP address, browser type, device model, operating system, session data, and cookies used to improve your experience on JiliJoy.
• Communications: Any messages, support tickets, or emails you send to JiliJoy's customer care team.
• Behavioural Data: Pages visited, games played, time spent, and betting patterns — used to personalise your JiliJoy experience and for responsible gaming monitoring.

Why Does JiliJoy Collect This Data?

JiliJoy collects your personal information only for legitimate, specific, and clearly defined purposes. We never collect more data than we need. Here's why we use your information:

• To create and manage your JiliJoy player account securely.
• To verify your identity and age (you must be 21 years old or above to play on JiliJoy in the Philippines).
• To process your deposits and withdrawals through Philippine-local payment channels like GCash, Maya, GrabPay, InstaPay, and PESONet.
• To deliver bonuses, promotions, and referral rewards you've opted into.
• To detect and prevent fraud, money laundering, and unauthorised access to your JiliJoy account.
• To comply with Anti-Money Laundering Act (AMLA) and other applicable Philippine regulations.
• To provide customer support and resolve disputes efficiently.
• To send you account notifications, security alerts, and (where you've opted in) promotional messages about new JiliJoy games and offers.
• To monitor gameplay patterns for responsible gaming purposes and player welfare.
• To improve JiliJoy's products, services, and overall user experience.

How Does JiliJoy Share Your Data?

JiliJoy does not sell, rent, or trade your personal information to any third party for commercial purposes. However, to operate the platform and comply with the law, we may share certain data with trusted parties under strict confidentiality agreements:

• Payment Processors: GCash, Maya, GrabPay, Coins.ph, and accredited banking partners (BDO, BPI, UnionBank, and other InstaPay/PESONet-connected banks) to process your financial transactions.
• Identity Verification Providers: Licensed KYC service providers that help JiliJoy verify your government-issued ID and confirm your identity.
• Regulatory Authorities: PAGCOR and other Philippine government agencies when required by law, court order, or regulatory mandate.
• Fraud Prevention Partners: Security firms and anti-fraud tools that help JiliJoy detect suspicious activity and protect all players on the platform.
• Technology and Hosting Providers: Cloud infrastructure and software vendors who process data on JiliJoy's behalf under binding data processing agreements.

Any third party that receives your data is contractually obligated to handle it in a manner consistent with this JiliJoy Privacy Policy and applicable law.

Cookies and Tracking Technologies

JiliJoy uses cookies and similar technologies to make our website work properly and to improve your gaming experience. Here's what we use:

You can control cookie settings through your browser. Note that disabling essential cookies may affect your ability to log in and use JiliJoy's services properly.

How Long Does JiliJoy Keep Your Data?

JiliJoy retains your personal data only for as long as it is necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. In general:

• Active account data is retained throughout your membership with JiliJoy.
• Transaction records and KYC documents are retained for a minimum of five (5) years after account closure, as required by AMLA regulations.
• Customer support communications are kept for up to three (3) years.
• Marketing preferences and consent records are retained until you withdraw consent.

Once the retention period expires, JiliJoy securely deletes or anonymises your data so it can no longer be linked back to you.

Your Rights as a JiliJoy Player

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by JiliJoy:

• Right to Be Informed: You have the right to know what personal data JiliJoy collects and how it is used — which is exactly why this policy exists.
• Right to Access: You can request a copy of the personal information JiliJoy holds about you.
• Right to Correction: If any of your data is inaccurate or outdated, you can request that JiliJoy update or correct it.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Object: You can opt out of direct marketing communications from JiliJoy at any time.
• Right to Data Portability: You may request that your data be transferred to you or another service in a structured, machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe JiliJoy has violated your privacy rights.

To exercise any of these rights, please send your request to privacy@jilijoy.best. JiliJoy will respond within 15 business days.

Data Security Measures

JiliJoy employs a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Our security framework includes:

• TLS/SSL encryption for all data transmitted between your device and JiliJoy's servers.
• AES-256 encryption for sensitive data stored in our databases.
• Multi-factor authentication (MFA) options for your JiliJoy account login.
• Regular security audits, penetration testing, and vulnerability assessments of JiliJoy's platform.
• Strict internal access controls ensuring only authorised JiliJoy staff can access personal data on a need-to-know basis.
• Real-time monitoring and automated alerts for suspicious account activity.

Despite our best efforts, no system is 100% immune to security threats. In the unlikely event of a data breach that affects your rights, JiliJoy will notify you and the National Privacy Commission as required by law within 72 hours of discovery.

Children's Privacy

JiliJoy's platform is strictly for players who are 21 years of age or older, as required by Philippine gaming regulations. We do not knowingly collect personal information from minors. If we discover that a player is under the legal age, their account will be immediately suspended and their data deleted. If you believe a minor has registered on JiliJoy, please contact us immediately at privacy@jilijoy.best.

Changes to This Privacy Policy

JiliJoy may update this Privacy Policy from time to time to reflect changes in our services, technology, or applicable law. When we make material changes, we will notify registered players via email or an in-app notification on the JiliJoy platform. The "Last Updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this JiliJoy Privacy Policy periodically to stay informed about how we protect your data.

Contact Our Data Privacy Officer

For any privacy-related questions, data access requests, or concerns about how JiliJoy handles your personal information, please contact our designated Data Privacy Officer: